Drivers, dispatchers, and end customers team to resolve last-mile delivery issues instantly with a 3-way text conversation.
Riptide, the first 3-way text messaging platform, has integrated with Onfleet, the fastest-growing provider of last-mile delivery management software. Onfleet users can now automatically connect dispatchers, drivers, and end-customers in the same text conversation to resolve delivery issues instantly and improve customer satisfaction dramatically.
“Last-mile delivery is a huge challenge for merchants, and they want to control the end-customer experience,” said Doug Marinaro, Co-founder and CEO of Riptide. “Riptide enhances Onfleet’s management of last-mile delivery to enable delivery operations to resolve issues collaboratively with end-customers and drivers before they become reattempts or support tickets. We’re excited to bring 3-way text first to the Onfleet ecosystem.”
Riptide replaces support tickets and phone calls with patent-pending 3-way SMS text technology. With Riptide, the delivery notification becomes a 3-way conversation starter. End-customers can reply over text to both the dispatcher and driver. Dispatchers and drivers team up to engage the customer, resolving issues instantly and transparently. Customer satisfaction goes up as phone calls and handle times go down.
Already Using Onfleet?
If you are using Onfleet and want to discover how you can activate Riptide or want to learn about integrating Riptide into a different delivery system click the button.
With Riptide, Onfleet customers can now eliminate miscommunication and converse with end-customers at scale while improving performance and dispute resolution.
Eliminate miscommunication:
Converse with end-customers at scale:
Improve performance and dispute resolution:
As a result, for end-customers, every delivery is white-glove as drivers deliver right the first time and delivery operations are calmer, quicker, and more in control:
For End-customers, every delivery is white-glove:
For Drivers, deliver it right the first time:
For Delivery, operations are calmer, quicker, and more in control
Already Using Onfleet?
If you are using Onfleet and want to discover how you can activate Riptide or want to learn about integrating Riptide into a different delivery system click the button.