Service should be about doing something for somebody not doing something to them. Service can be improved by getting everyone involved in the conversation.

Riptide 3-way text messaging allows your dispatcher, driver, and customer to communicate in one thread to eliminate exceptions.

The only 3-way messaging platform that brings last-mile delivery customers, drivers, and dispatchers together to resolve issues instantly.

With Riptide, we’ve perfected a 3-way messaging solution for marketplaces and other multiplayer businesses that’s built around responsiveness to increase conversions and minimize customer churn.