The AAA Auto Club Group and Riptide Transform Roadside Assistance with AI Customer Advocacy
With Ripley, The AAA Auto Club Group’s roadside service gets a CSAT boost—achieving 10x faster responses, 50% less dispatch handling time, and a 4%+ increase in member satisfaction in just 90 days!
Introduction
The Auto Club Group (ACG), AAA’s second-largest club, has partnered with Riptide to revolutionize how roadside assistance is delivered. By deploying Ripley, the industry’s first AI Customer Advocate, ACG now empowers members to stay involved, informed, and supported during service interactions — while Ripley seamlessly orchestrates communications and collaboration across dispatchers, 3rd party technicians, and contact center agents.
Introduction
The Auto Club Group (ACG), AAA’s second-largest club, has partnered with Riptide to revolutionize how roadside assistance is delivered. By deploying Ripley, the industry’s first AI Customer Advocate, ACG now empowers members to stay involved, informed, and supported during service interactions — while Ripley seamlessly orchestrates communications and collaboration across dispatchers, 3rd party technicians, and contact center agents.
Riptide has truly enhanced our roadside assistance experience. We can finally involve members at scale because Ripley can intelligently handle their replies... Our staff only steps in when Ripley isn’t certain.
Scott VerBracken
Vice President of Automotive Services
Vice President of Automotive Services
Riptide has truly enhanced our roadside assistance experience. We can finally involve members at scale because Ripley can intelligently handle their replies... Our staff only steps in when Ripley isn’t certain.
Scott VerBracken
Vice President of Automotive Services
Vice President of Automotive Services
Overview
Traditionally, roadside communication flowed one way—from dispatchers or technicians to stranded members. If members needed to add information or ask a question, they had to wait on hold or initiate a separate interaction, causing confusion and delay.
With Ripley, that all changed. Now, AAA members can respond directly to alerts and get answers in real time. Ripley manages these inputs intelligently, leveraging human agents only when necessary. Whether confirming a location, asking for an ETA, or changing service type, Ripley coordinates seamlessly between members, dispatchers, technicians, and service agents.
This multiparty orchestration is powered by Riptide’s patented large language model (LLM) framework, which gives Ripley the context, policy awareness, and real-time data needed to respond accurately and collaborate across teams. And thanks to Ripley’s "ask for help" safeguard, if she’s ever unsure, she brings in a human, avoiding AI errors, hallucinations, and building trust.
Together, AAA and Riptide have created a smarter, faster, more collaborative service experience—one that reflects the future of AI in real-world operations.
Traditionally, roadside communication flowed one way—from dispatchers or technicians to stranded members. If members needed to add information or ask a question, they had to wait on hold or initiate a separate interaction, causing confusion and delay.
With Ripley, that all changed. Now, AAA members can respond directly to alerts and get answers in real time. Ripley manages these inputs intelligently, leveraging human agents only when necessary. Whether confirming a location, asking for an ETA, or changing service type, Ripley coordinates seamlessly between members, dispatchers, technicians, and service agents.
This multiparty orchestration is powered by Riptide’s patented large language model (LLM) framework, which gives Ripley the context, policy awareness, and real-time data needed to respond accurately and collaborate across teams. And thanks to Ripley’s "ask for help" safeguard, if she’s ever unsure, she brings in a human, avoiding AI errors, hallucinations, and building trust.
Together, AAA and Riptide have created a smarter, faster, more collaborative service experience—one that reflects the future of AI in real-world operations.
Introduction
Traditionally, roadside communication flowed one way—from dispatchers or technicians to stranded members. If members needed to add information or ask a question, they had to wait on hold or initiate a separate interaction, causing confusion and delay.
With Ripley, that all changed. Now, AAA members can respond directly to alerts and get answers in real time. Ripley manages these inputs intelligently, leveraging human agents only when necessary. Whether confirming a location, asking for an ETA, or changing service type, Ripley coordinates seamlessly between members, dispatchers, technicians, and service agents.
Traditionally, roadside communication flowed one way—from dispatchers or technicians to stranded members. If members needed to add information or ask a question, they had to wait on hold or initiate a separate interaction, causing confusion and delay.
With Ripley, that all changed. Now, AAA members can respond directly to alerts and get answers in real time. Ripley manages these inputs intelligently, leveraging human agents only when necessary. Whether confirming a location, asking for an ETA, or changing service type, Ripley coordinates seamlessly between members, dispatchers, technicians, and service agents.
This multiparty orchestration is powered by Riptide’s patented large language model (LLM) framework, which gives Ripley the context, policy awareness, and real-time data needed to respond accurately and collaborate across teams. And thanks to Ripley’s "ask for help" safeguard, if she’s ever unsure, she brings in a human, avoiding AI errors, hallucinations, and building trust.
Together, AAA and Riptide have created a smarter, faster, more collaborative service experience—one that reflects the future of AI in real-world operations.
Introduction
Traditionally, roadside communication flowed one way—from dispatchers or technicians to stranded members. If members needed to add information or ask a question, they had to wait on hold or initiate a separate interaction, causing confusion and delay.
With Ripley, that all changed. Now, AAA members can respond directly to alerts and get answers in real time. Ripley manages these inputs intelligently, leveraging human agents only when necessary.
Traditionally, roadside communication flowed one way—from dispatchers or technicians to stranded members. If members needed to add information or ask a question, they had to wait on hold or initiate a separate interaction, causing confusion and delay.
With Ripley, that all changed. Now, AAA members can respond directly to alerts and get answers in real time. Ripley manages these inputs intelligently, leveraging human agents only when necessary.
Whether confirming a location, asking for an ETA, or changing service type, Ripley coordinates seamlessly between members, dispatchers, technicians, and service agents.
This multiparty orchestration is powered by Riptide’s patented large language model (LLM) framework, which gives Ripley the context, policy awareness, and real-time data needed to respond accurately and collaborate across teams. And thanks to Ripley’s "ask for help" safeguard, if she’s ever unsure, she brings in a human, avoiding AI errors, hallucinations, and building trust.
Together, AAA and Riptide have created a smarter, faster, more collaborative service experience—one that reflects the future of AI in real-world operations.
Ripley reduced our dispatch handling time by 50% and increased overall member satisfaction.
Scott VerBracken
Vice President of Automotive Services
Riptide has truly enhanced our roadside assistance experience. We can finally involve members at scale because Ripley can intelligently handle their replies... Our staff only steps in when Ripley isn’t certain.
Scott VerBracken
Vice President of Automotive Services