AI
The Great AI Agent Letdown—and the Rise of the AI Customer Advocate
The next evolution of AI doesn’t replace humans—it collaborates with them and fights for the customer.
The Customer Advocate
Insights into AI, Customer Advocacy and the Latest at Riptide
AAA – The Auto Club Group and Riptide Transform Roadside Assistance with Generative AI
The Auto Club Group harnesses Riptide’s “Ripley” to orchestrate multiparty communications—delivering 10x faster responses, a 4% boost in member...
Doug Marinaro
Mar 10, 2025
Riptide’s Delivery Copilot Beta: Revolutionizing Onfleet’s Last-Mile Deliveries
Delivery Copilot is a revolutionary GPT/Gen AI engine, which increases dispatcher and support productivity by 2-3X. Onfleet users now get free beta...
Doug Marinaro
Aug 16, 2023
Riptide News
Riptide Introduces Delivery Copilot
Leveraging Riptide’s 6M+ conversations and GPT-4, Delivery Copilot orchestrates 3-way text conversations between retailers, customers, and delivery...
Doug Marinaro
Jun 14, 2023
The Supply Chain Game Changer: ChatGPT Explored
Riptide CEO joins the The Digital Supply Chain Podcast to discuss how Riptide is impacting delivery and service with its 3-way text messaging...
Doug Marinaro
Mar 15, 2023
AI
ChatGPT: Revolutionizing Delivery & Service
Discover how Chat GPT will revolutionize the delivery and service industry with unprecedented levels of understanding and speed.
Doug Marinaro
Jan 30, 2023
Riptide News
Riptide Featured on the Digital Supply Chain Podcast
Riptide CEO joins the The Digital Supply Chain Podcast to discuss how Riptide is impacting delivery and service with its 3-way text messaging...
Doug Marinaro
Jan 26, 2023