Rescue your customers
from 


Meet Ripley—
The World's First
AI Customer Advocate

Ripley is built to champion your customers, coordinate across your teams, and enable perfect outcomes for every customer, every time.

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Ripley Transforms
Roadside Assistance for
13M AAA Members

Ripley integrates directly with Salesforce Service
Cloud to power real-time roadside coordination for
AAA across members, contact centers, dispatchers,
and technicians — reducing dispatch effort by 50%
and increasing member satisfaction.
    

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View Case Study

Ripley Transforms Roadside Assistance for 13M AAA Members

Ripley integrates directly with Salesforce Service Cloud to power real-time roadside coordination for AAA across members, contact centers, dispatchers, and technicians — reducing dispatch effort by 50% and increasing member satisfaction.     

17f1eeb0be40645bd1655b43bb6565d42fa95cd5     Group 366
View Case Study
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Finally, we can involve members at scale because
Ripley intelligently handles their replies—whether that’s additional information about their location or questions about the technician’s ETA. Meanwhile, our staff only steps in when Ripley isn’t certain, which reduces our dispatch handling time by 50% while increasing overall member satisfaction. 

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Scott VerBracken
Vice President of Automotive Services

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Finally, we can involve members at scale because Ripley intelligently handles their replies—whether that’s additional information about their location or questions about the technician’s ETA. Meanwhile, our staff only steps in when Ripley isn’t certain, which reduces our dispatch handling time by 50% while increasing overall member satisfaction.

Group 363

 

Scott VerBracken
Vice President of Automotive Services

A Broken Customer Journey

Today’s service experiences are fragmented, frustrating, and slow.
Customers are left out of the loop, and teams are buried in manual
coordination.

AI Advocate: The Next
Step Beyond AI Agents


Ripley goes beyond AI agents. As the first true AI Customer Advocate, Ripley is purpose-driven, context-aware, and built to act on the customer’s behalf across your entire ecosystem.


 

AI Advocate: The Next
Step Beyond AI Agents m


Ripley goes beyond AI agents. As the first true AI Customer Advocate, Ripley is purpose-driven, context-aware, and built to act on the customer’s behalf across your entire ecosystem

  • Customer Advocacy

  • Team Orchestration

  • Trusted Engagement

  • Operational Harmony

Customer Advocacy

Your customer is at the center of every interaction, with Ripley acting as their dedicated advocate. When their needs are understood, effectively communicated across teams, and resolved efficiently—every interaction builds trust and loyalty.

Team Orchestration

Unlike AI agents that work in isolation, Ripley understands your organization and connects the dots. It communicates across your people, systems, and partners to resolve issues quickly and collaboratively, just like it was part of your team.

Trusted Engagement

As your company’s sole representative, Ripley represents your brand with integrity—consistently applying your policies, tone, and standards across every channel and conversation.

Operational Harmony

Fragmented systems? Siloed teams? Disconnected partner ecosystem? Ripley brings it all together—facilitating intelligent, real-time conversations that reduce friction and accelerate resolution.

Outcomes That Matter

Ripley doesn’t just change
how service works — it
transforms what’s possible.

Outcomes That Matter

Ripley doesn’t just change how service works — it transforms what’s possible.

  • 4

    %
    Increase in
    Customer
    Satisfaction (CSAT)

    Customers feel heard,
    informed,  and supported
    every step of the way.

  • 10

    X
    Faster Time to
    Resolution

    Real-time coordination
    bring the right people in instantly.

  • 50

    %
    Reduction in
    Dispatch and
    Handling Effort

    Ripley automates follow-
    ups and eliminates
    redundant work.

  • 20

    %

    Improvement
    in Customer Service Agent Retention

    Human agents deliver
    meaningful work vs.
    repetitive tasks and feel
    valued for their expertise

  • 4

    %
    Increase in Customer Satisfaction (CSAT)

    Customers feel heard,
    informed,and supported
    every step of the way.

  • 10

    X
    Faster Time to
    Resolution

    Real-time coordination bring the right people in instantly.

  • 50

    %
    Reduction in Dispatch and Handling Effort

    Ripley automates follow-ups and eliminates redundant work.

  • 20

    %

    Improvement
    in Customer Service Agent Retention

    Human agents deliver meaningful work vs. repetitive tasks and feel valued for their expertise

How It Works:

How Ripley Works Within
Your Organization

Ripley doesn’t just change how work gets done, it
transforms what’s possible in customer
engagement. From resolution speed to operational
intelligence, the impact is real, measurable, and
repeatable.

Collaborate

AI that Talks to Everyone — All at Once

At the heart of advocacy is collaboration, and Ripley
uses simultaneous conversations to make it
seamless. When a customer replies, Ripley doesn't
just answer—it also notifies the right people, gathers
missing information, triggers actions, or asks for help.

image 47

AI that Talks to Everyone — All at Once
At the heart of advocacy is collaboration, and Ripleyuses simultaneous conversations to make itseamless. When a customer replies, Ripley doesn'tjust answer—it also notifies the right people, gathersmissing information, triggers actions, or asks for help.
image 47

  • Safer  – Ripley® “asks for help” when
    uncertain, reducing hallucinations

  • Faster  – 10x quicker responses, 50% less
    team effort

  • Synchronized  – Everyone stays in the loop,
    automatically

  • Safer  – Ripley® “asks for help” when uncertain, reducing hallucinations

  • Faster  – 10x quicker responses, 50% less team effort

  • Synchronized  – Everyone stays in the loop, automatically

Ripley® knows when to:
  • Vector
    Answer confidently
  • Vector
    Ask follow-up questions
  • Vector
    Take action in your systems
  • Vector
    Loop in teammates or partners
  • Vector
    Escalate to a human expert

Communicate

Advocacy Means Talking to Everyone,
Everywhere, Anytime

Ripley speaks the customer’s language, across the
channel they prefer, and coordinates across every
stakeholder—without leaving the customer waiting.

Built for real-world communication:ea4809842e70f5549fbad774af83eb15363b4e24-png

 

Advocacy Means Talking to Everyone, Everywhere, Anytime
Ripley speaks the customer’s language, across the channel they prefer, and coordinates across every stakeholder—without leaving the customer waiting. Built for real-world communication:
ea4809842e70f5549fbad774af83eb15363b4e24-png

  • Multi-party:  Everyone in one continuous conversation

  • Multi-lingual:  Detects and responds in preferred languages

  • Multi-channel:  SMS, WhatsApp, web chat, Salesforce—and more

  • Real-time status sync:   Informed by live updates via digital twin of service system

  • Smart escalations:  Wait-time triggers ensure no one is left hanging

  • Resource-aware:  Knows when teams are available via live status (e.g. Salesforce Omnichannel)

  • Multi-party:  Everyone in one continuous conversation

  • Multi-lingual:  Detects and responds in preferred languages

  • Multi-channel:  SMS, WhatsApp, web chat, Salesforce—and more

  • Real-time status sync:   Informed by live updates via digital twin of service system

  • Smart escalations:  Wait-time triggers ensure no one is left hanging

  • Resource-aware:  Knows when teams are available via live status (e.g. Salesforce Omnichannel)

Orchestrate

It’s Not a Script. It’s Jazz.

Every customer journey is unique. Ripley
orchestrates each one like a live performance—
dynamic, responsive, and perfectly timed.

Ripley brings your service teams, stakeholders, and
systems together in perfect sync.

It’s Not a Script. It’s Jazz.

Every customer journey is unique. Ripley orchestrates each one like a live performance— dynamic, responsive, and perfectly timed. Ripley brings your service teams, stakeholders, and systems together in perfect sync.

  • Theme & rhythm  – Understands the intent and flow of the experience

  • Roles & players  – Maps the right people (or bots) to the right task

  • Context-aware timing  – Knows when info is outdated or actions are needed

  • Real-time riffing  – Builds on each message to adapt as things change

  • Theme & rhythm  – Understands the intent and flow of the experience

  • Roles & players  – Maps the right people (or bots) to the right task

  • Context-aware timing  – Knows when info is outdated or actions are needed

  • Real-time riffing  – Builds on each message to adapt as things change

Resolve

Built to Get the Job Done Right

Ripley’s purpose isn’t just to answer questions — it’s to 
champion the customer’s outcome and resolve issues.0be4479343c9a473ab692c5206e686b0ca1a0a5f

 

Built to Get the Job Done Right

Ripley’s purpose isn’t just to answer questions — it’s to champion the customer’s outcome and resolve issues.0be4479343c9a473ab692c5206e686b0ca1a0a5f

 

  • Purpose-driven  Everything Ripley does starts
    with the customer’s goal

  • Business-smart  – Knows your org’s best practices,
    team roles responsibilities, and grows smarter
    with coaching

  • Digitally informed  – Operates with full context via
    a real-time digital twin

  • Team-integrated  – Keeps humans aligned and systems updated

  • Action-ready  Gathers intel and executes
    workflows with agency—or orchestrates other AI
    agents

  • Purpose-driven  Everything Ripley does starts with the customer’s goal

  • Business-smart  – Knows your org’s best practices, team roles responsibilities, and grows smarter with coaching

  • Digitally informed  – Operates with full context via a real-time digital twin

  • Team-integrated  – Keeps humans aligned and systems updated

  • Action-ready  Gathers intel and executes workflows with agency—or orchestrates other AI agents

Illuminate

Turn Advocacy into Insight

Every interaction with Ripley generates rich data
about your customers and your operations—turning
every journey into a source of insight.

 

Turn Advocacy into Insight

Every interaction with Ripley generates rich data about your customers and your operations—turning every journey into a source of insight.

 

  • Continuous sentiment – Tracks tone, emotion, and satisfaction in real time

  • Categorized issues  – Surfaces recurring pain points for smarter ops

  • Organizational visibility  – See who’s responding, how fast, and where to improve

  • Continuous sentiment – Tracks tone, emotion, and satisfaction in real time

  • Categorized issues  – Surfaces recurring pain points for smarter ops

  • Organizational visibility  – See who’s responding, how fast, and where to improve