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Meet Ripley—
The World's First
AI Customer Advocate
Ripley is built to champion your customers, coordinate across your teams, and enable perfect outcomes for every customer, every time.
Request a Demo
Ripley Transforms
Roadside Assistance for
13M AAA Members
Ripley integrates directly with Salesforce Service
Cloud to power real-time roadside coordination for
AAA across members, contact centers, dispatchers,
and technicians — reducing dispatch effort by 50%
and increasing member satisfaction.

Ripley Transforms Roadside Assistance for 13M AAA Members
Ripley integrates directly with Salesforce Service Cloud to power real-time roadside coordination for AAA across members, contact centers, dispatchers, and technicians — reducing dispatch effort by 50% and increasing member satisfaction.


Finally, we can involve members at scale because
Ripley intelligently handles their replies—whether that’s additional information about their location or questions about the technician’s ETA. Meanwhile, our staff only steps in when Ripley isn’t certain, which reduces our dispatch handling time by 50% while increasing overall member satisfaction.

Scott VerBracken
Vice President of Automotive Services

Finally, we can involve members at scale because Ripley intelligently handles their replies—whether that’s additional information about their location or questions about the technician’s ETA. Meanwhile, our staff only steps in when Ripley isn’t certain, which reduces our dispatch handling time by 50% while increasing overall member satisfaction.

Scott VerBracken
Vice President of Automotive Services
A Broken Customer Journey
Today’s service experiences are fragmented, frustrating, and slow.
Customers are left out of the loop, and teams are buried in manual
coordination.
AI Advocate: The Next
Step Beyond AI Agents
Ripley goes beyond AI agents. As the first true AI Customer Advocate, Ripley is purpose-driven, context-aware, and built to act on the customer’s behalf across your entire ecosystem.
AI Advocate: The Next
Step Beyond AI Agents m
Ripley goes beyond AI agents. As the first true AI Customer Advocate, Ripley is purpose-driven, context-aware, and built to act on the customer’s behalf across your entire ecosystem
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Customer Advocacy
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Team Orchestration
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Trusted Engagement
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Operational Harmony
Customer Advocacy
Your customer is at the center of every interaction, with Ripley acting as their dedicated advocate. When their needs are understood, effectively communicated across teams, and resolved efficiently—every interaction builds trust and loyalty.
Team Orchestration
Unlike AI agents that work in isolation, Ripley understands your organization and connects the dots. It communicates across your people, systems, and partners to resolve issues quickly and collaboratively, just like it was part of your team.
Trusted Engagement
As your company’s sole representative, Ripley represents your brand with integrity—consistently applying your policies, tone, and standards across every channel and conversation.
Operational Harmony
Fragmented systems? Siloed teams? Disconnected partner ecosystem? Ripley brings it all together—facilitating intelligent, real-time conversations that reduce friction and accelerate resolution.
Outcomes That Matter
Ripley doesn’t just change
how service works — it
transforms what’s possible.
Outcomes That Matter
Ripley doesn’t just change how service works — it transforms what’s possible.
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4
%Increase in
Customer
Satisfaction (CSAT)Customers feel heard,
informed, and supported
every step of the way. -
10
XFaster Time to
ResolutionReal-time coordination
bring the right people in instantly. -
50
%Reduction in
Dispatch and
Handling EffortRipley automates follow-
ups and eliminates
redundant work. -
20
%Improvement
in Customer Service Agent RetentionHuman agents deliver
meaningful work vs.
repetitive tasks and feel
valued for their expertise
-
4
%Increase in Customer Satisfaction (CSAT)Customers feel heard,
informed,and supported
every step of the way. -
10
XFaster Time to
ResolutionReal-time coordination bring the right people in instantly.
-
50
%Reduction in Dispatch and Handling EffortRipley automates follow-ups and eliminates redundant work.
-
20
%Improvement
in Customer Service Agent RetentionHuman agents deliver meaningful work vs. repetitive tasks and feel valued for their expertise
How It Works:
How Ripley Works Within
Your Organization
Ripley doesn’t just change how work gets done, it
transforms what’s possible in customer
engagement. From resolution speed to operational
intelligence, the impact is real, measurable, and
repeatable.
Collaborate
AI that Talks to Everyone — All at Once
At the heart of advocacy is collaboration, and Ripley
uses simultaneous conversations to make it
seamless. When a customer replies, Ripley doesn't
just answer—it also notifies the right people, gathers
missing information, triggers actions, or asks for help.
AI that Talks to Everyone — All at Once
At the heart of advocacy is collaboration, and Ripleyuses simultaneous conversations to make itseamless. When a customer replies, Ripley doesn'tjust answer—it also notifies the right people, gathersmissing information, triggers actions, or asks for help.
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Safer – Ripley® “asks for help” when
uncertain, reducing hallucinations -
Faster – 10x quicker responses, 50% less
team effort -
Synchronized – Everyone stays in the loop,
automatically
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Safer – Ripley® “asks for help” when uncertain, reducing hallucinations
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Faster – 10x quicker responses, 50% less team effort
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Synchronized – Everyone stays in the loop, automatically
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Answer confidently
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Ask follow-up questions
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Take action in your systems
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Loop in teammates or partners
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Escalate to a human expert
Communicate
Advocacy Means Talking to Everyone,
Everywhere, Anytime
Ripley speaks the customer’s language, across the
channel they prefer, and coordinates across every
stakeholder—without leaving the customer waiting.
Built for real-world communication:
Advocacy Means Talking to Everyone, Everywhere, Anytime
Ripley speaks the customer’s language, across the channel they prefer, and coordinates across every stakeholder—without leaving the customer waiting. Built for real-world communication:
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Multi-party: Everyone in one continuous conversation
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Multi-lingual: Detects and responds in preferred languages
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Multi-channel: SMS, WhatsApp, web chat, Salesforce—and more
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Real-time status sync: Informed by live updates via digital twin of service system
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Smart escalations: Wait-time triggers ensure no one is left hanging
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Resource-aware: Knows when teams are available via live status (e.g. Salesforce Omnichannel)
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Multi-party: Everyone in one continuous conversation
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Multi-lingual: Detects and responds in preferred languages
-
Multi-channel: SMS, WhatsApp, web chat, Salesforce—and more
-
Real-time status sync: Informed by live updates via digital twin of service system
-
Smart escalations: Wait-time triggers ensure no one is left hanging
-
Resource-aware: Knows when teams are available via live status (e.g. Salesforce Omnichannel)
Orchestrate
It’s Not a Script. It’s Jazz.
Every customer journey is unique. Ripley
orchestrates each one like a live performance—
dynamic, responsive, and perfectly timed.
Ripley brings your service teams, stakeholders, and
systems together in perfect sync.
It’s Not a Script. It’s Jazz.
Every customer journey is unique. Ripley orchestrates each one like a live performance— dynamic, responsive, and perfectly timed. Ripley brings your service teams, stakeholders, and systems together in perfect sync.
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Theme & rhythm – Understands the intent and flow of the experience
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Roles & players – Maps the right people (or bots) to the right task
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Context-aware timing – Knows when info is outdated or actions are needed
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Real-time riffing – Builds on each message to adapt as things change
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Theme & rhythm – Understands the intent and flow of the experience
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Roles & players – Maps the right people (or bots) to the right task
-
Context-aware timing – Knows when info is outdated or actions are needed
-
Real-time riffing – Builds on each message to adapt as things change
Resolve
Built to Get the Job Done Right
Ripley’s purpose isn’t just to answer questions — it’s to
champion the customer’s outcome and resolve issues.
Built to Get the Job Done Right
Ripley’s purpose isn’t just to answer questions — it’s to champion the customer’s outcome and resolve issues.
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Purpose-driven – Everything Ripley does starts
with the customer’s goal -
Business-smart – Knows your org’s best practices,
team roles responsibilities, and grows smarter
with coaching -
Digitally informed – Operates with full context via
a real-time digital twin -
Team-integrated – Keeps humans aligned and systems updated
-
Action-ready – Gathers intel and executes
workflows with agency—or orchestrates other AI
agents
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Purpose-driven – Everything Ripley does starts with the customer’s goal
-
Business-smart – Knows your org’s best practices, team roles responsibilities, and grows smarter with coaching
-
Digitally informed – Operates with full context via a real-time digital twin
-
Team-integrated – Keeps humans aligned and systems updated
-
Action-ready – Gathers intel and executes workflows with agency—or orchestrates other AI agents
Illuminate
Turn Advocacy into Insight
Every interaction with Ripley generates rich data
about your customers and your operations—turning
every journey into a source of insight.
Turn Advocacy into Insight
Every interaction with Ripley generates rich data about your customers and your operations—turning every journey into a source of insight.
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Continuous sentiment – Tracks tone, emotion, and satisfaction in real time
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Categorized issues – Surfaces recurring pain points for smarter ops
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Organizational visibility – See who’s responding, how fast, and where to improve
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Continuous sentiment – Tracks tone, emotion, and satisfaction in real time
-
Categorized issues – Surfaces recurring pain points for smarter ops
-
Organizational visibility – See who’s responding, how fast, and where to improve