Delivery Copilot Beta

Coordination makes an experience perfect. Watch our videos below to see how Riptide's Delivery Copilot orchestrates conversations to help a delivery, that's running late and about to ruin a party, get back on track.

Learn more about the launch of Delivery Copilot in this press release.

Inclusive

Bring together dispatchers, drivers, and shippers in the same conversation to resolve issues instantly.

App-less

Customer, driver, and shipper communications use SMS text or email. No App to download.

Integrated

Riptide ties seamlessly into your dispatch management system through our API, including pre-built integrations for Onfleet, eCourier, Salesforce, and others.

Orchestrating

Riptide's AI seeks guidance and then follows up and communicates decisions or requests with all the relevant parties.

Empathetic

Riptide's AI responds appropriately to the customer, driver, dispatcher, and shipper in their own language.

Responsive

Riptide's AI monitors every conversation to determine when to respond, who should respond, and how to respond.

What is Delivery Copilot?

Delivery Copilot brings together all the parties in a delivery - customer, driver, dispatcher, shipper, warehouse, and others - in a single conversation over SMS text and then orchestrates the conversations at scale, harnessing the power of generative AI to act as a conversation catalyst, knowing when to respond, who should respond and how to respond as unforeseen situations arise during the course of the delivery.

Riptide’s patent-pending breakthrough leverages the ability of large language models, like OpenAI’s GPT-4, to understand the full range of human scenarios, and, when engineered and tuned with data from Riptide’s 6+ million delivery and service conversations, to perform as reliable, responsive, empathetic expediters.

How do I get started?

Submit the form and our team will reach out to you to setup an intro call to see if your business qualifies for our Beta program. If your business is a fit we will then send you a full outline of the program with next steps.

Is there a cost?

Because of the demand to participate in the Beta, we require each of our Beta clients to subscribe and pay for a Team subscription to Riptide Delivery Copilot. However, during the Beta period, we’ll track but will not charge for usage. Usage charges will apply outside of the Beta.

What features are included in the Beta?

Delivery Copilot Beta is in pre-release and includes many of the features in the videos including:

● Full-featured business messaging system to allow dispatchers to message through SMS with customers and drivers individually or jointly through 3-Way text

● App-less multiparty messaging system for customers and drivers to engage without any pre-loaded application required.

● Onfleet, Salesforce, and eCourier integrations to automatically start 3-Way text conversations with new or existing customers and drivers including using order information to populate template messages

● Intelligent orchestration of conversations with a GPT4-powered AI that watches and responds to all the conversation threads, reaching out to dispatcher, driver, or customer as needed for additional information or decisions

● Conversational analytics and reporting embedded in Riptide to let dispatchers review, share, and analyze past conversations and metrics