The 3-Way That Has Everyone Talking
Introducing Delivery Copilot
A First For Last Mile
Riptide replaces support tickets with instant 3-way text conversations enabling scale, reducing cost, improving satisfaction, and building trust.
Riptide combines text with teamwork and transparency. Now, your dispatchers and drivers work as a team with the help of GPT AI to resolve 100% of customer issues in minutes instead of hours. Dispatch can see every interaction as it happens, engaging when needed, looping in shippers as necessary, and building the voice of the customer data to understand and improve satisfaction.
Fewer Support Tickets
Visibility for Shippers
Efficiency for Dispatchers
How it Works
Riptide Connects Everyone in the Delivery Together
Riptide Integrates with your TMS
Our Integration Partners
Who Uses Riptide for Delivery?
Shippers want to know what is happening with their customers. Riptide provides shippers with real-time visibility into all conversations between their customers and delivery partners using Riptide, providing transparency and building trust.
Whether Delivery providers have their own fleet or they use gig workers, they need to ensure their drivers are making on-time deliveries for their shippers. Riptide allows Delivery companies to minimize failed and re-attempted deliveries by resolving delivery issues when they occur instead of creating support tickets.
TMS platforms integrate with Riptide to offer their customers best in class communication functionality quickly and seamlessly. Customers are able to access all Riptide conversation data alongside of their TMS delivery information to create an efficient delivery communication process.
3PLs are at the intersection of all the delivery players. They need to communicate with Shippers, Delivery Providers and Customers. Riptide allows all of these parties to not only be informed of the communications but also participate in them. This allows 3PLs to offer best in class communications alongside of their logistics services.