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A First for Last Mile Delivery

The only 3-way text messaging platform that brings last-mile delivery customers, drivers, and dispatchers together in the same conversation to resolve issues instantly.

Riptide replaces support tickets with instant 3-way text conversations enabling scale, reducing cost, improving satisfaction, and building trust.
Riptide combines text with teamwork and transparency. Now, your dispatchers and drivers work as a team to resolve 100% of issues in minutes instead of hours. Dispatch can see every interaction as it happens, engaging when needed, looping in merchants as necessary, and building the voice of the customer data to understand and improve satisfaction.
Support queues evaporate and each dispatcher has the power of ten. Customers and drivers aren’t left frustrated and waiting for answers because everyone who needs to be in on the conversation is there. Service failures are reduced, satisfaction soars, churn goes to zero, and trust, the foundation of loyalty, is restored.
  chat Fewer Support Tickets

  arrow   Faster Support Ticket Resolution

 logistics    Minimize Re-Deliveries
 
 star   Increased Customer Satisfaction
 
last mile delivery(1)

What Customers are Saying:

“With Riptide, our drivers and dispatchers respond together to 100% of customer delivery issues. Our resolution times went from 1 hour to less than 3 minutes, eliminating re-deliveries and refunds.”
Gordon Harvey, CEO & founder of DawgPack Delivery

How it Works

HubSpot Video