The 3-Way That Has Everyone Talking

The first 3-way messaging platform that uses standard SMS text (no app to install) to connect Drivers, Dispatchers, & Customers in a single text conversation to improve efficiency and instantly resolve issues.
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Join Us At Home Delivery World

Schedule a meeting with us at Home Delivery World in Philadelphia on June 14-15! We will be at Pod 64 in the StartupZone.
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A First For Last Mile

Riptide replaces support tickets with instant 3-way text conversations enabling scale, reducing cost, improving satisfaction, and building trust.
Riptide combines text with teamwork and transparency. Now, your dispatchers and drivers work as a team to resolve 100% of customer issues in minutes instead of hours. Dispatch can see every interaction as it happens, engaging when needed, looping in shippers as necessary, and building the voice of the customer data to understand and improve satisfaction.

Minimize

Re-Deliveries

Fewer Support Tickets

Visibility for Shippers

Increase Customer Satisfaction

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How it Works

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Riptide Connects Everyone in the Delivery Together

Dispatchers manage all conversations in the Riptide Portal
Customers receive standard SMS text messages (no app)
Dispatchers can message privately with Drivers
Drivers can join the text conversation with the customer & Dispatcher
Shippers have real time visibility into all conversations with their customers

Riptide Integrates with your TMS

Delivery info passed to Riptide; No manual entry.
3-Way conversations are set up automatically when the delivery starts
Conversations linked to Delivery in TMS
Integration is simple; Only 2 API calls (Open & Close)
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Our Integration Partners

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Who Uses Riptide for Delivery?

Shippers

Shippers want to know what is happening with their customers. Riptide provides shippers with real-time visibility into all conversations between their customers and delivery partners using Riptide, providing transparency and building trust.

Delivery Providers

Whether Delivery providers have their own fleet or they use gig workers, they need to ensure their drivers are making on-time deliveries for their shippers. Riptide allows Delivery companies to minimize failed and re-attempted deliveries by resolving delivery issues when they occur instead of creating support tickets.

TMS Providers

TMS platforms integrate with Riptide to offer their customers best in class communication functionality quickly and seamlessly. Customers are able to access all Riptide conversation data alongside of their TMS delivery information to create an efficient delivery communication process.

3PLs

3PLs are at the intersection of all the delivery players. They need to communicate with Shippers, Delivery Providers and Customers. Riptide allows all of these parties to not only be informed of the communications but also participate in them. This allows 3PLs to offer best in class communications alongside of their logistics services.

Test Drive Riptide For Free

In a matter of minutes you can easily setup Riptide and use it on one of your actual deliveries completely free.

What Customers Are Saying

“With Riptide, our drivers and dispatchers respond together to 100% of customer delivery issues. Our resolution times went from 1 hour to less than 3 minutes, eliminating re-deliveries and refunds.”
Gordon Harvey, CEO & Founder of DawgPack Delivery
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