M3G Technology, Inc. (hereinafter referred to as “M3G”, “we”, “us” or “our”) operates the Riptide Platform that helps people communicate directly with one another about products and business services whether through our website or our mobile applications (the “Service” or “Riptide”).
“Aggregated Information” means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.
“Third Parties” means companies or persons not related by common ownership or control or other unrelated individuals. Third Parties can be financial and non-financial companies, or persons other than you and M3G.
“Personal Information” means information (which may include sensitive information) relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of M3G.
“User” means any user of the Service including Customers and Service Providers.
“Product” means a product owned or under the control of a Customer, a specific service being provided to a Customer, or a project conducted on behalf of a customer.
“Message” means any communication of data including SMS, MMS, Facebook Messenger, other messaging service, other text, voice, diagnostic or any other data from a User to Riptide or to another User, from a Product to Riptide or to another User, or from Third Party software owned by a User to Riptide or to another User.
“Conversation” means a collection of Messages from one User to another User related to a Product.
“Costs” means the prices, rates, labor times, labor rates and other financial information presented on a Service Order to a Customer for a Business Service related to a Product provided by a Service Provider.
“Service History” means all information about a Product and the Business Service related to the Product presented on a Service Order, excluding the Costs.
“Service Record” means the Cost and Service History for a Business Service related to a Product.
Information that you give us: We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Service. Examples include when you:
Information we get from your use of our Platform: We also receive, store and process information, possibly including Personal Information, when you access or use our Service, including but not limited to:
While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for M3G services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.
Third Parties may not collect information about users' online activities on the Platform except as described in this policy.
We use, store and process information about you for the following general purposes:
How M3G uses and processes user communications: We may, either directly or through Third-Parties we engage to provide services to us, review, scan, or analyze your communications with other Users exchanged via the Service for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, we may scan, review or analyze messages for research and product development purposes to help train our automated agents, make user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will use automated methods to carry out these reviews and analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that M3G, in its sole discretion, may, either directly or through Third-Parties we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.
Your Personal Information may be disclosed as follows:
For California residents, M3G will not share information it collects about you with Third Parties, except as required or permitted by your state’s law.
You may review, update, correct or delete the Personal Information in your M3G account. If you would like to cancel your M3G account entirely, you can do so by contacting support. Please also note that any reviews and similar materials posted by you may continue to be publicly available on the Service in association with your first name, even after your M3G account is cancelled.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.