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Last revised, September 5, 2019 - See Changes to Terms of Service and Privacy Policy
M3G Technology, Inc. (hereinafter referred to as “M3G”, “we”, “us” or “our”) operates the Riptide Platform that helps people communicate directly with one another about products and business services whether through our website or our mobile applications (the “Service” or “Riptide”).
This Privacy Policy is intended to inform you about how we treat Personal Information that we process about you. If you do not agree to any part of this Privacy Policy, then we cannot provide the Service to you, and you should stop accessing the Service and deactivate your Riptide account. To deactivate your Riptide Account, contact support@riptidehq.com.
Where the definition of a term does not appear in this Privacy Policy, it shall be given its definition as outlined in our Terms of Service.
“Aggregated Information” means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.
“Third Parties” means companies or persons not related by common ownership or control or other unrelated individuals. Third Parties can be financial and non-financial companies, or persons other than you and M3G.
“Personal Information” means information (which may include sensitive information) relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of M3G.
“User” means any user of the Service including Customers and Service Providers.
“Product” means a product owned or under the control of a Customer, a specific service being provided to a Customer, or a project conducted on behalf of a customer.
“Message” means any communication of data including SMS, MMS, Facebook Messenger, other messaging service, other text, voice, diagnostic or any other data from a User to Riptide or to another User, from a Product to Riptide or to another User, or from Third Party software owned by a User to Riptide or to another User.
“Conversation” means a collection of Messages from one User to another User related to a Product.
“Costs” means the prices, rates, labor times, labor rates and other financial information presented on a Service Order to a Customer for a Business Service related to a Product provided by a Service Provider.
“Service History” means all information about a Product and the Business Service related to the Product presented on a Service Order, excluding the Costs.
“Service Record” means the Cost and Service History for a Business Service related to a Product.
Information that you give us: We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Service. Examples include when you:
Information we get from your use of our Platform: We also receive, store and process information, possibly including Personal Information, when you access or use our Service, including but not limited to:
While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for M3G services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.
We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behavior on our own Service for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Service and pay for your activities on the Service. We may also, either directly or through Third-Parties we engage to provide services to us, track your behavior on our own Service to market and advertise our services to you on the Service and Third-Party websites. Third Parties that use cookies and other tracking technologies to deliver targeted advertisements on our Service and/or Third-Party websites may offer you a way to prevent such targeted advertisements. You may also be able to control advertising cookies provided by publishers. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Service - it just will not be tailored to your interests. In addition, if you disable cookies, you may lose some of the features and functionality of using our Service as cookies are necessary to track and enhance your use and access.
Third Parties may not collect information about users' online activities on the Platform except as described in this policy.
We use, store and process information about you for the following general purposes:
How M3G uses and processes user communications: We may, either directly or through Third-Parties we engage to provide services to us, review, scan, or analyze your communications with other Users exchanged via the Service for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, we may scan, review or analyze messages for research and product development purposes to help train our automated agents, make user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will use automated methods to carry out these reviews and analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that M3G, in its sole discretion, may, either directly or through Third-Parties we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.
Your Personal Information may be disclosed as follows:
For California residents, M3G will not share information it collects about you with Third Parties, except as required or permitted by your state’s law.
If M3G undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.
You may review, update, correct or delete the Personal Information in your M3G account. If you would like to cancel your M3G account entirely, you can do so by contacting support. Please also note that any reviews and similar materials posted by you may continue to be publicly available on the Service in association with your first name, even after your M3G account is cancelled.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.
The Platform will contain links to other websites not owned or controlled by M3G. M3G does not have any control over Third-Party websites. These other websites may place their own cookies, web beacons or other files on your device, or collect and solicit Personal Information from you. They will have their own rules about the collection, use and disclosure of Personal Information. We encourage you to read the terms of use and privacy policies of the other websites that you visit.
We may change how we collect and then use Personal Information at any time and without prior notice, at our sole discretion. We may change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you either by posting the changed Privacy Policy on the Platform or by sending an email to you. We will also update the “Last Updated” date at the top of this Privacy Policy. If we let you know of changes through an email communication, then the date on which we send the email will be deemed to be the date of your receipt of that email.
It’s important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Platform and Services to you, and your only option will be to stop accessing the Platform and Services and deactivate your M3G Account.
If you have questions or complaints regarding our Privacy Policy or practices, please contact us at privacy@riptidehq.com